Car Purchase Satisfaction Survey

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0

Please answer the following questions so we at [Showroom name] can serve you better:
0

Are you satisfied with the overall buying experience at [Motor Dealer name]?
Yes

No
0

What was the delivery time offered by [Dealer name]?
Less than a week

1 - 2 weeks

2 - 3 weeks

More than 3 weeks
0

Was the delivery made as promised?
Yes

No
0

Did you test drive this car before buying it?
Yes

No
0

Were you offered a test drive before buying?
Yes

No
0

During the purchase process, did the service staff: (Check all that apply)

Check all that apply
Address your doubts correctly and clearly

Give the information you needed to find the car right for you

Handle your purchase details in a timely and professional manner

Explain all the features of the model with patience

Avoid imposing their opinions on you

Prioritize your preferences

Respect your opinions
0

Please answer the following questions regarding the delivery of the car:
Were all the controls or operational details explained upon delivery?

Yes

No

Was the vehicle delivered with all the promised features?

Yes

No

Were you allowed to freely inspect the vehicle at the time of delivery?

Yes

No

Were the terms of the warranty explained to you upon delivery?

Yes

No

Were servicing and emergency contact information provided to you?

Yes

No

Did the car come with a full fuel tank?

Yes

No

Did you get a call from the dealer to get your feedback about the delivery process?

Yes

No

Were all the controls or operational details explained upon delivery?

Was the vehicle delivered with all the promised features?

Were you allowed to freely inspect the vehicle at the time of delivery?

Were the terms of the warranty explained to you upon delivery?

Were servicing and emergency contact information provided to you?

Did the car come with a full fuel tank?

Did you get a call from the dealer to get your feedback about the delivery process?

Yes

No
0

Was the vehicle damaged at the time of the delivery?
Yes

No
0

Please specify

0 / 5000
0

Did you notice anything wrong in the vehicle while driving?
Yes

No
0

Please specify

0 / 5000
0

Is there any way we could improve our service? Please specify below.

0 / 5000