Car Service Feedback Survey

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0

Regarding your most recent service visit, check the boxes that apply:
0

Was the service performed to your satisfaction?
Yes

Somewhat

No
0

Did they pick up/start the service at the promised time slot?
Yes

No
0

Were the service hours convenient for you?
Yes

No
0

Was it easy to get an appointment?
Yes

Somewhat

No
0

Answer the following questions according to the options:
Staff explained the issues with your car upon arrival

Yes

No

Don't remember

Staff informed you what services were required and the breakdown of charges

Yes

No

Don't remember

Staff were prompt in handling repair work

Yes

No

Don't remember

Spare parts were available

Yes

No

Don't remember

Waiting area was clean and comfortable

Yes

No

Don't remember

Car was delivered at the promised time

Yes

No

Don't remember

Staff were willing to go out of their way to address your concerns

Yes

No

Don't remember

Staff were friendly and helpful

Yes

No

Don't remember

Staff informed you when your car was ready

Yes

No

Don't remember

Paperwork was arranged by the time the service was completed

Yes

No

Don't remember

You were contacted by phone for feedback on your service experience

Yes

No

Don't remember

Staff explained the issues with your car upon arrival

Staff informed you what services were required and the breakdown of charges

Staff were prompt in handling repair work

Spare parts were available

Waiting area was clean and comfortable

Car was delivered at the promised time

Staff were willing to go out of their way to address your concerns

Staff were friendly and helpful

Staff informed you when your car was ready

Paperwork was arranged by the time the service was completed

You were contacted by phone for feedback on your service experience

Yes

No

Don't remember